Our goal is to answer all inquiries just as quickly as possible during regular business hours and it is very important that you include an accurate e-mail address with your inquiry. If you do not receive a reply within 24-48 hours (excluding holidays and weekends), be sure to check your spam filters to verify that our reply message has not been intercepted. Of course, you are also welcome to contact us using our toll free number: (800)501-8061

MINIMUM ORDER

We will gladly accept your order in any amount - no minimum order requirements for in-stock items.  Dealers may be required to purchase prepacked items at the packaged quantity. 2, 5 or 10 packs etc...
 

PAYMENT OPTIONS:

Tulsa Engine Warehouse makes it easy to buy! We offer you a variety of payment options:

• CREDIT CARD - We accept Visa, Master Card, Discover and American Express.
• TERMS - Contact us to request a credit application. Approved accounts will receive terms of Net 30 days to pay. Large orders may qualify for additional discounts or terms. Schools, Government Agencies and Large Corporations can fax your P.O. to: 918-868-5616.
• C.O.D. - SORRY, WE NO LONGER SHIP UPS C.O.D.  since we now offer electronic check prepay.
• CHECK - You can mail your check or money order to the above address. Or may fax your check to 918-868-5616 along with your drivers license number  and we can process the check electronically for same day shipment.  Please note: we also need the Bank City, State and Zipcode if not already printed on your check.

Engine Orders:  Most online engine orders ship the same day. Engines over 70lbs may require a commercial delivery address.  If you do not enter a commercial (non residential) address when ordering online, your order may be delayed until we can contact you. All engines orders have free shipping but may require a commercial address to qualify for free shipping.

PARTS ORDERS:

Emergency Orders:  Please call Toll Free (800) 501-8061 to talk to a representative about express parts delivery (Next Day, 2nd Day) Not available online at this time.  Order deadline times may apply, normally 1:00 p.m. Central Time.

Standard Orders:  In stock items normally ship the same business day.  Items not in stock or labeled on the site as " special order" may require 1-3 extra days for delivery.

Customer Backorders: With over 180,000 part numbers listed at our web site, there *will* be times that merchandise is not readily available in our inventory or at the factory. That's a fact of life for all distributors.    In the event the items you have ordered are not available, we will check with the factory to see when it will be available.  We will also contact you by phone or email.  Please be sure to check your messages and email, just in case we need to speak with you.  We may be able to arrange special factory direct shipping to prevent any major delays with your order.

PRODUCT RETURNS

Your satisfaction is our main goal! If you ever receive a product that is defective due to workmanship or materials, just contact us for an immediate replacement.  If you ordered the incorrect part, we have a 15% restocking fee and prior approval is required.  Sorry, no returns on electrical items are allowed.

Special Note About Warranty: No warranty on " Wear Items" (belts, filters, bearings etc.) Some wear items may have 90 day warranty.

The products we sell and distribute are warranted by the manufacturer of the product.  We do not manufacture any products.  You will need to contact the manufacturer or your local dealer for warranty information and repairs.  Engines that have been started or had Oil and gas added, ARE NOT ELIGIBLE FOR RETURN!
Products that have been used must be repaired by the engine manufacturer or their dealers. Each Manufacturer has set up a warranty policy to handle any problems you may have with your product.  Unfortunately, some repair centers may be 2-8 weeks behind during peak summer.  Although this is a major inconvenience to you, the consumer, it is out of our control.  The factory that built your product has set up the service center and created the warranty policy to help repair your product and get it back in use as soon as possible.  We do not allow the return of used or modified products. Once oil and gas have been added the engine can not be returned.  We can't ship it or resale it as new.  We apologize for this inconvenience.

Note: Engines that have been started, or used with no oil, incorrect amount or wrong type of oil is not covered by warranty.  These engines can not be returned to us or repaired by the manufacturer at no cost.  Some engine companies will arrange for special pricing on short blocks to repair your engine, but that will be up to the regional sales/service manager in your area. You will need to visit your local repair center and they will contact the factory sales representative.  This may take 1-2 months for approval.

The Dealer or Factory Sales Representative's Decision is final.  If you are told your engine is not under warranty due to lack of lubrication or any other oil related problems, we can not assume responsibility.  You will need to pay for repairs or purchase a new engine.  Although we would like to trust every customer, we must abide by the dealer or factory decision.

Click Here for some popular Manufacturer Links.
Each manufacturer should have warranty and service information
and links to dealers in your area.

PRODUCT (Engine) RETURNS FROM  ONLINE ORDER.

Your satisfaction is our main goal! If you ever receive a product that is defective due to workmanship or materials, just contact your local repair center for factory warranty repair. If you are having trouble locating a factory repair center, just call us and we will help you locate a repair center.  If you ordered the incorrect part online, we have a 15% restocking fee.  If you ordered the incorrect Engine, we have a 20% restocking fee.  Sorry, no refund available on special order engines. Shipping expense is non refundable including engines that advertise free shipping.  The actual shipping cost will not be refunded.  Also note, we do not allow returns on Kawasaki engines ordered for your John Deere Machine.  Sorry, no returns on electrical items are allowed.  If we have recommended an engine for your application that was not correct, just send us a copy of the email quote and we will waive the restocking fee.  We highly recommend you Email us before ordering your engine to be sure it will work for your machine. Customer is responsible for assuring that the engine ordered will work for their specific application. Some modifications may be required if the model and type purchased differs from original model and type at the consumers expense.

DAMAGE POLICY:

All shipments must be inspected before accepting.  If the shipment is damaged or looks improperly handled, notify the delivery driver.  If engine is excessively damaged, refuse the shipment.  If your package is left at your residence while you are gone and it looks or is damaged, it is the customers responsibility to contact the delivery company.

Shipping Companies: UPS, DHL, FedEx Ground, FedEx Freight, CCX, Con-Way, Holland, Beaver Express, Old Dominion, Factory Direct Transfers & LTL Distributor Shipping.

Note:
Prices, terms, specifications, and programs are subject to change without notice.  Should any errors be found in our catalog or on our website, we reserve the right to correct them.  List prices are suggested only.  You may correct accordingly for resale.